We hope you are happy with your purchase with us here at Rossie Lyn. We understand some things don't work out as planned sometimes. If, for any reason, you are not completely satisfied with an item, we offer a full money-back guarantee less any shipping charges. You may return it for a full refund or an exchange.
- Returns are accepted on all undamaged/new condition items within 30 days of shipment date.
- Returned goods must be delivered to us in original packaging and unused.
- We are unable to issue a refund without the actual receipt.
- Returns that are made more than 30 days cannot be accepted.
- Please note that we do not offer refunds for items that are on sale
We only accept damaged/defective goods for exchange. Kindly contact us immediately with the details of the product and the defect.
Upon receipt of the item, please allow a reasonable amount of time for us to fully examine the item. We will notify you via email and if found eligible, we will send you a replacement.
Shipping costs are the responsibility of the buyer. We cannot be held responsible for damaged or lost items in return shipment thus we recommend an insured and trackable mail service.
Please reach out directly to our customer service at firstname.lastname@example.org to return or exchange your item.