FAQ

FAQ
How long will it take for my order to be delivered?

Shipping period will vary and will depend on your proximity to our partner’s location. Shipping usually takes 2 to 3 weeks starting from the date of your order, but can even be earlier, as fast as 5 days!

How can I track my order?

Your tracking number will be found on the order confirmation email we sent you. If you can’t locate your tracking number, you may contact us at hello@rossielyn.com.

What is the shipping cost to my country?

The shipping cost is calculated upon checkout. The rates vary depending on your location and on the location of your item.

How do I make a purchase?
  • Choose an item from the Rossie Lyn Page. Make sure you select the right variants for you to prevent making returns later on.
  • Add the item to cart. You will see a summary of your ordered items, the quantity and the subtotal at the right part of the page. You can add order notes if you wish. Review your ordered items. Click the edit button if you want to make changes and click the checkout button after finalizing your order cart.
  • You will be directed to the information page and asked to input your contact information, billing and shipping details. Double check all your information especially your mailing address and contact details because these will be included in your delivery notice. This information will help the postman contact you in case the package arrives and you are not at the delivery address.
  • Click continue to shipping. Here you’ll see subtotal of the products you’ve ordered and the shipping costs. If you have a discount code, you can enter it on the discount code field.
  • Choose your payment method. We accept debit/credit card or PayPal balance.
  • Click the complete order button. Once you see the thank you/order status page, take note of or copy the information shown such as your tracking number.
Can I return an item?

We are ready to hear your concern about returning an item. If you want to return item due to For us to better help you, please contact us at hello@rossielyn.com. You may also review our Returns Policy Page for more information.

Is there a guarantee or warranty on your products?

We offer a no questions asked return policy of 30 days right after you receive your purchase! For more information, kindly read our Return policy here!

Damaged Goods

As much as we strive to handle each and every package with care by packing it securely, some instances beyond our control may arise resulting in major or minor damage to goods. Should the item be damaged during transit, please contact us immediately at hello@rossielyn.com.

For us to quickly assess a return request due to damaged goods, we might require photographic evidence of the issue or damage, kindly provide a video or images. Upon review of the damage, we shall notify you of the relevant options available. In most cases, we will provide you with a replacement of the same kind for the damaged item.

What are duties and taxes?

Before a shipment is delivered, you MAY be asked to pay duties and taxes when your item ships from another country. These are legal requirements that must be settled before your item can be released from customs. Policies vary from country to country. We advise that you contact your local customs office to learn more about international shipping, duties and taxes. In the event your parcel is being withheld at customs, do not hesitate to let us know via hello@rossielyn.com. We will do our best to assist you!

What is the fastest way to reach you?

Our team of experts is available 24 hours a day and 7 days a week! Just shoot us an email at hello@rossielyn.com, or you can hit us up with a message here.